@font-face{font-family:Charis SIL;font-style:normal;font-weight:400;font-display:swap;src:url(/fonts/charis-sil-latin-400-normal.woff2)format("woff2");unicode-range:U+??,U+131,U+152-153,U+2BB-2BC,U+2C6,U+2DA,U+2DC,U+304,U+308,U+329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:Charis SIL;font-style:italic;font-weight:400;font-display:swap;src:url(/fonts/charis-sil-latin-400-italic.woff2)format("woff2");unicode-range:U+??,U+131,U+152-153,U+2BB-2BC,U+2C6,U+2DA,U+2DC,U+304,U+308,U+329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:Charis SIL;font-style:normal;font-weight:700;font-display:swap;src:url(/fonts/charis-sil-latin-700-normal.woff2)format("woff2");unicode-range:U+??,U+131,U+152-153,U+2BB-2BC,U+2C6,U+2DA,U+2DC,U+304,U+308,U+329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}:root{--paper:#fff;--surface-1:#f4f4f4;--surface-2:#ebebeb;--surface-inset:#f7f7f7;--ink:#121212;--ink-2:#4d4d4d;--ink-3:#6b6b6b;--ink-disabled:#a6a6a6;--line-subtle:#00000017;--line:#00000026;--line-strong:#0000003d;--exception:#c00000;--night:#000;--night-text:#ededed;--night-muted:#a3a3a3;--night-line:#ffffff26;--font:"Charis SIL", Charter, "Bitstream Charter", Georgia, serif;--mono:ui-monospace, "SF Mono", Menlo, Consolas, "Liberation Mono", monospace;--radius:3px;--ease-out:cubic-bezier(.16, 1, .3, 1);--dur-fast:.15s;--dur-base:.24s;--dur-spin:.8s;--gutter:clamp(20px, 5vw, 64px);--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light}*,:before,:after{box-sizing:border-box}html{-webkit-text-size-adjust:100%}body{background:var(--paper);color:var(--ink);font-family:var(--font);overflow-wrap:break-word;text-rendering:optimizelegibility;margin:0;font-size:16px;font-weight:400;line-height:1.6}@media (min-width:720px){body{font-size:17px}}h1,h2,h3,h4{margin:0;font-weight:400;line-height:1.2}p{margin:0 0 10px}strong,b{font-weight:700}a{color:var(--ink);text-underline-offset:3px;text-decoration:underline;text-decoration-thickness:1px}:focus-visible{outline:2px solid var(--ink);outline-offset:3px;border-radius:var(--radius)}::selection{background:#00000024}.offscreen{clip:rect(0 0 0 0);white-space:nowrap;width:1px;height:1px;position:absolute;overflow:hidden}.muted{color:var(--ink-3)}.small{font-size:15px}.row{flex-wrap:wrap;align-items:center;gap:10px;margin-top:14px;display:flex}.addr{font-family:var(--mono);overflow-wrap:break-word;word-break:normal;font-size:.82em}pre{white-space:pre-wrap;overflow-wrap:anywhere;margin:0;font-family:inherit}.letterhead{max-width:1440px;padding:18px var(--gutter) 0;margin:0 auto}.letterhead-row{justify-content:space-between;align-items:baseline;gap:16px;display:flex}.letterhead-name{min-width:0;color:var(--ink);align-items:baseline;gap:14px;text-decoration:none;display:inline-flex}.letterhead-name strong{white-space:nowrap;font-size:17px}.letterhead-role{color:var(--ink-3);white-space:nowrap;font-size:15px}@media (max-width:1023px){.letterhead-role{display:none}}.letterhead-site{color:var(--ink-2);white-space:nowrap;font-size:15px}.letterhead-product{border-bottom:1px solid var(--line-subtle);color:var(--ink-3);margin:4px 0 0;padding-bottom:16px;font-size:15px}.layout{max-width:1440px;padding:28px var(--gutter) 72px;gap:40px;margin:0 auto;display:grid}@media (min-width:1080px){.layout{grid-template-columns:minmax(0,560px) minmax(0,1fr);align-items:start;gap:56px;padding-top:40px}}.hero h1{letter-spacing:-.016em;margin-bottom:16px;font-size:38px;line-height:1.06}@media (min-width:720px){.hero h1{font-size:52px}}@media (max-width:719px){.letterhead-product{padding-bottom:12px}.layout{padding-top:20px}.hero h1{margin-bottom:12px;font-size:34px}.hero-note{margin-top:10px}.guide-head{margin-top:22px;padding-top:14px}.group{margin-top:14px}.group-title{margin-bottom:6px}.step-head{padding:10px 0}.role{margin-bottom:8px}}.lead{margin-bottom:10px;font-size:1.1em;line-height:1.55}.hero-note{color:var(--ink-3);margin:14px 0 0;font-size:15px}.app{flex-direction:column;min-height:100vh;display:flex}.app>main{width:100%}.colophon{background:var(--night);color:var(--night-text);margin-top:auto}.colophon-inner{max-width:1440px;padding:56px var(--gutter) 40px;margin:0 auto}.colophon p{margin:0 0 8px}.colophon a,.colophon .link{color:var(--night-text)}.colophon-meta{border-top:1px solid var(--night-line);color:var(--night-muted);flex-wrap:wrap;justify-content:space-between;gap:12px 24px;margin-top:28px;padding-top:20px;font-size:15px;display:flex}.colophon-meta a{color:var(--night-muted)}.colophon .start-over{border-top:1px solid var(--night-line);margin-top:14px;padding:16px 0 0}.colophon .btn{color:var(--night-text);background:0 0;border-color:#ffffff4d}.colophon .btn-accent{background:var(--night-text);border-color:var(--night-text);color:var(--ink)}.colophon :focus-visible{outline-color:var(--night-text)}.loading,.ended{max-width:680px;padding:0 var(--gutter);margin:48px auto 120px}.ended h1{letter-spacing:-.016em;margin-bottom:16px;font-size:40px}.btn{border:1px solid var(--line);border-radius:var(--radius);min-height:44px;color:var(--ink);font:inherit;cursor:pointer;transition:border-color var(--dur-fast) var(--ease-out), opacity var(--dur-fast) var(--ease-out), background-color var(--dur-fast) var(--ease-out);background:0 0;justify-content:center;align-items:center;gap:8px;padding:0 18px;font-size:16px;font-weight:400;line-height:1.2;text-decoration:none;display:inline-flex}.btn:hover{border-color:var(--line-strong);background:var(--surface-inset)}.btn:disabled{color:var(--ink-disabled);border-color:var(--line-subtle);cursor:default;background:0 0}.btn[aria-busy=true]{cursor:progress}.btn-accent{background:var(--ink);border-color:var(--ink);color:#fff}.btn-accent:hover{background:var(--ink);border-color:var(--ink);opacity:.86}.btn-accent:disabled{background:var(--surface-2);border-color:var(--surface-2);color:var(--ink-3);opacity:1}.btn-strong,.btn-strong:hover{border-color:var(--ink)}.btn-quiet{color:var(--ink-2);border-color:#0000}.btn-quiet:hover{background:var(--surface-1);border-color:#0000}.btn-small{padding:0 10px;font-size:15px}.link{min-height:44px;color:var(--ink);font:inherit;text-underline-offset:3px;cursor:pointer;background:0 0;border:0;padding:10px 0;font-size:16px;text-decoration:underline;text-decoration-thickness:1px}.label{border:1px solid var(--line-strong);color:var(--ink-2);border-radius:2px;padding:1px 7px;font-size:14px;line-height:1.45;display:inline-block}.label-bad{border-color:var(--exception);color:var(--exception)}.status{color:var(--ink-2);font-size:15px}.status-ok{color:var(--ink)}.guide-head{border-top:1px solid var(--line);justify-content:space-between;align-items:baseline;gap:12px;margin:36px 0 4px;padding-top:20px;display:flex}.guide-head h2{letter-spacing:-.01em;font-size:26px}.guide-head p{margin:0;font-size:15px}.group{margin-top:22px}.group-title{color:var(--ink-3);margin:0 0 10px;font-size:16px;font-weight:400}.steps{border-top:1px solid var(--line);margin:0;padding:0;list-style:none}.step{border-bottom:1px solid var(--line)}.step-head{width:100%;min-height:56px;color:var(--ink);font:inherit;text-align:left;cursor:pointer;background:0 0;border:0;grid-template-columns:28px minmax(0,1fr) auto;align-items:baseline;gap:10px;padding:14px 0;display:grid}.step-num{color:var(--ink-3);font-variant-numeric:tabular-nums;font-size:17px}.step-current .step-num{color:var(--ink)}.step-done .step-num .mark{vertical-align:-2px;width:18px;height:18px;margin-top:0}.step-title{font-size:18px;font-weight:700;line-height:1.35}.step-state{color:var(--ink-3);font-size:15px}.step-state.ok{color:var(--ink)}.step-body{padding:0 0 26px 38px}@media (max-width:560px){.step-body{padding-left:0}}.role{margin:0 0 12px}.persona{color:var(--ink-2);font-size:16px}.send-buttons{flex-wrap:wrap;gap:8px;margin:14px 0 12px;display:flex}.send-buttons .btn{white-space:nowrap;padding:0 14px}@media (max-width:560px){.send-buttons .btn{flex:calc(50% - 4px);padding:0 8px}.send-buttons .btn:first-child{flex-basis:100%}}.phone-tip{margin:-4px 0 14px}@media (min-width:720px) and (pointer:fine){.phone-tip{display:none}}.email-preview{border:1px solid var(--line);margin:0}.email-preview>div{border-top:1px solid var(--line-subtle);grid-template-columns:72px minmax(0,1fr);gap:8px;padding:6px 14px;display:grid}.email-preview>div:first-child{border-top:0}.email-preview dt{color:var(--ink-3);padding-top:10px;font-size:15px}.email-preview dd{justify-content:space-between;align-items:center;gap:8px;min-width:0;margin:0;display:flex}.email-preview dd>span{min-width:0;padding:9px 0}.preview-body dd{display:block}.body-text{white-space:pre-wrap;color:var(--ink-2);padding:9px 0 4px;font-size:16px}.clamp{max-height:7.8em;overflow:hidden;-webkit-mask-image:linear-gradient(#000 55%,#0000);mask-image:linear-gradient(#000 55%,#0000)}.body-actions{justify-content:space-between;align-items:center;gap:8px;display:flex}@media (min-width:1080px){.clamp{max-height:none;-webkit-mask-image:none;mask-image:none}.body-actions .link{visibility:hidden}}.waiting{background:var(--surface-1);margin-top:6px;padding:16px 18px}.waiting-line{align-items:center;gap:10px;margin-bottom:4px;font-weight:700;display:flex}.hint p{margin-bottom:6px}.addr-row{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.arrival{margin-top:4px}.arrived-line{align-items:center;gap:10px;font-weight:700;display:flex}.work{gap:12px;margin:12px 0 0;padding:0;list-style:none;display:grid}.work-line{animation:rise var(--dur-base) var(--ease-out) both;grid-template-columns:22px minmax(0,1fr);align-items:start;gap:10px;display:grid}.work-text{margin:0;font-weight:700}.work-detail{color:var(--ink-2);margin:2px 0 0;font-size:16px}.work-failing .work-detail{color:var(--exception)}@keyframes rise{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}.mark{flex:none;width:20px;height:20px;margin-top:3px;display:inline-block}.mark path,.mark circle{fill:none;stroke-linecap:round;stroke-linejoin:round}.mark-done path{stroke:var(--ink);stroke-width:1.75px}.mark-bad circle,.mark-bad path{stroke:var(--exception);stroke-width:1.5px}.mark-active{border:1.5px solid var(--line);border-top-color:var(--ink);animation:spin var(--dur-spin) linear infinite;border-radius:50%}.mark-todo{border:1.5px solid var(--line);border-radius:50%}@keyframes spin{to{transform:rotate(360deg)}}.outcome{background:var(--surface-1);margin-top:18px;padding:16px 18px}.outcome h4{margin-bottom:8px;font-size:17px;font-weight:700}.outcome p{margin-bottom:6px}.outcome .row{margin-top:8px}.callout{border-left:2px solid var(--exception);background:var(--surface-1);margin-top:16px;padding:14px 18px}.callout p{margin-bottom:8px}.callout .needs{color:var(--exception)}.ok-text{color:var(--ink);align-items:flex-start;gap:8px;display:flex}.error{color:var(--exception);margin-top:10px}.question{margin:14px 0 0;font-weight:700}.tips{margin:10px 0 0;padding-left:20px}.draft-preview{border:1px solid var(--line);background:var(--paper);margin-top:10px;padding:14px 16px;font-size:16px}.summary-preview{border:1px solid var(--line);margin-top:16px;padding:16px 18px;font-size:16px}.summary-subject{font-weight:700}.finish{border-top:1px solid var(--ink);margin-top:20px;padding:22px 0 4px}.finish h3{letter-spacing:-.005em;margin-bottom:12px;font-size:24px}.finish-list{margin:0 0 14px;padding-left:20px}.finish-list li{margin-bottom:8px}.real-setup{background:var(--surface-1);padding:14px 16px}.own{border-top:1px solid var(--line);margin-top:36px;padding-top:20px}.own h3{margin-bottom:8px;font-size:22px}.addresses{gap:10px;margin:10px 0 0;padding:0;list-style:none;display:grid}.addresses li{grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:2px 8px;display:grid}.addr-name{grid-column:1/-1;font-size:16px;font-weight:700}.odd{margin:8px 0 0}.field{gap:6px;margin-top:16px;display:grid}.field-label{font-size:16px;font-weight:700}textarea,input[type=text]{border:1px solid var(--line-strong);border-radius:var(--radius);background:var(--paper);width:100%;color:var(--ink);font:inherit;padding:10px 12px;font-size:17px;line-height:1.55}textarea:focus-visible,input[type=text]:focus-visible{border-color:var(--ink)}textarea{resize:vertical;min-height:120px}textarea[readonly],input[readonly]{background:var(--surface-inset)}.ph{background:var(--surface-1);white-space:nowrap;padding:0 4px}.workspace{border-top:1px solid var(--ink);padding:26px 0 0}@media (min-width:1080px){.workspace{border:1px solid var(--line);border-top:1px solid var(--ink);padding:26px 30px 30px}}.ws-title{letter-spacing:-.01em;margin-bottom:16px;font-size:26px}.switcher{grid-template-columns:1fr 1fr;gap:8px;display:grid}.switch{border:1px solid var(--line);border-radius:var(--radius);background:var(--paper);min-height:58px;color:var(--ink);font:inherit;text-align:left;cursor:pointer;flex-direction:column;gap:2px;padding:10px 14px;display:flex}.switch:hover{border-color:var(--line-strong)}.switch.on{border-color:var(--ink)}.switch-name{font-weight:700;line-height:1.3}.switch-counts{color:var(--ink-3);font-size:15px}.separate{margin:12px 0 0}.tabs{border-bottom:1px solid var(--line);flex-wrap:wrap;gap:2px 6px;margin-top:18px;display:flex}.tab{min-height:44px;color:var(--ink-2);font:inherit;cursor:pointer;background:0 0;border:0;border-bottom:1px solid #0000;margin-bottom:-1px;padding:8px;font-size:16px}.tab:hover{color:var(--ink)}.tab.on{border-bottom-color:var(--ink);color:var(--ink)}.panel{padding-top:8px}.empty{color:var(--ink-3);padding:20px 0 8px}.note{background:var(--surface-1);margin:14px 0 4px;padding:12px 14px;font-size:16px}.inbox{margin:0;padding:0;list-style:none}.msg{border-bottom:1px solid var(--line-subtle)}.msg:last-child{border-bottom:0}.msg-head{width:100%;color:var(--ink);font:inherit;text-align:left;cursor:pointer;background:0 0;border:0;gap:2px;padding:16px 0;display:grid}.msg-top{justify-content:space-between;gap:12px;display:flex}.msg-from{min-width:0;font-weight:700}.msg-time{color:var(--ink-3);font-variant-numeric:tabular-nums;flex:none;font-size:15px}.msg-reason{color:var(--ink-2);font-size:16px}.msg-meta{flex-wrap:wrap;align-items:baseline;gap:4px 12px;margin-top:6px;display:flex}.msg-body{padding:0 0 18px}.email-text{border:1px solid var(--line-subtle);background:var(--surface-inset);max-height:360px;color:var(--ink-2);white-space:pre-wrap;padding:12px 14px;font-size:16px;overflow:auto}.attachments{margin:8px 0 0;padding-left:20px;font-size:16px}.msg-section{margin-top:18px}.msg-section h4,.sub{margin-bottom:8px;font-size:16px;font-weight:700}.reply-card{border-bottom:1px solid var(--line-subtle);padding:16px 0}.draft{margin-top:4px}.draft-meta{gap:2px;margin:0 0 6px;font-size:16px;display:grid}.draft-meta>div{grid-template-columns:72px minmax(0,1fr);gap:8px;display:grid}.draft-meta dt{color:var(--ink-3)}.draft-meta dd{overflow-wrap:anywhere;margin:0}.notes summary,.draft details summary{cursor:pointer;min-height:44px;padding:10px 0;font-size:16px;display:list-item}.closed{gap:8px;margin:0;padding:0;list-style:none;display:grid}.closed li{flex-wrap:wrap;align-items:baseline;gap:4px 12px;display:flex}.contacts{border-top:1px solid var(--line);margin:14px 0 0;padding:0;list-style:none}.contact{border-bottom:1px solid var(--line-subtle);padding:16px 0}.contact-top{flex-wrap:wrap;justify-content:space-between;gap:4px 12px;display:flex}.contact-name{font-weight:700}.contact-fields{gap:2px;margin:8px 0 0;font-size:16px;display:grid}.contact-fields>div{grid-template-columns:96px minmax(0,1fr);gap:8px;display:grid}.contact-fields dt{color:var(--ink-3)}.contact-fields dd{margin:0}.tags{flex-wrap:wrap;gap:6px;margin:10px 0 0;display:flex}.log{gap:10px;margin:0;padding:0;font-size:16px;list-style:none;display:grid}.log li{grid-template-columns:74px minmax(0,1fr);gap:8px;display:grid}.log-time{color:var(--ink-3);white-space:nowrap;font-variant-numeric:tabular-nums}.activity{margin-top:14px}.activity li{border-bottom:1px solid var(--line-subtle);padding-bottom:10px}.activity .log-who{color:var(--ink-3);grid-column:2;font-size:15px}.activity .log-text{grid-column:2}.rules section{margin-top:22px}.rules h3{margin-bottom:8px;font-size:20px}.cats{border-top:1px solid var(--line);margin:0;padding:0;list-style:none}.cats li{border-bottom:1px solid var(--line-subtle);gap:1px;padding:10px 0;font-size:16px;display:grid}.cat-label{font-weight:700}.cat-meaning{color:var(--ink-2)}.cat-what{color:var(--ink-3);font-size:15px}.placeholders{color:var(--ink-2);margin:0 0 4px;padding-left:20px}.ask-first{gap:8px;margin:0;padding:0;list-style:none;display:grid}.ask-first li{align-items:center;gap:8px;display:flex}.sticky-save{border-top:1px solid var(--line);background:var(--paper);padding:12px 0;position:sticky;bottom:0}.sticky-save p{margin:0}.flow{border-top:1px solid var(--line);border-left:1px solid var(--line);grid-template-columns:1fr;margin:14px 0 16px;padding:0;list-style:none;display:grid}@media (min-width:560px){.flow{grid-template-columns:repeat(3,minmax(0,1fr))}}.flow li{border-right:1px solid var(--line);border-bottom:1px solid var(--line);align-items:baseline;gap:10px;padding:12px 14px;font-size:16px;display:flex}.flow-num{color:var(--ink-3);font-variant-numeric:tabular-nums;flex:none}.sample-how{margin-top:4px}.sample-how h2{letter-spacing:-.01em;font-size:26px}@media (min-width:1080px){.layout-sample{grid-template-rows:auto 1fr;grid-template-areas:"guide work""how work"}.layout-sample .col-guide{grid-area:guide}.layout-sample .col-work{grid-area:work}.layout-sample .col-how{grid-area:how}}@media (prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}